Customer Service Course

COURSE DESCRIPTION

Customer Service:  How Not to Hate Your Customers

This one day Customer Service Training Course is for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’.

It is designed to help you manage your own feelings and behaviour while looking after your customers.

It’s will build your confidence and enable you to create positive customer experiences, manage customer expectations, handle difficult customers and make the most of every customer contact.

The course will give you the skills to develop customer loyalty and it will teach you how to take care of yourself and feel confident in any customer situation.

CERTIFICATION

LEARNING OUTCOMES

• Defining Good Customer Service
• Finding the “Human Moment”
• Gaining Confidence in your Customer Service Role
• Delivering a Positive Customer Experience
• Practising Advanced Listening and Responding Skills
• Building Customer Loyalty
• Developing Personal Customer Relationships
• Dealing with Difficult, Rude or Indifferent Customers
• Using Empathy to Manage Complaints
• Making the Customer’s Point of View Work for you
• Caring for Yourself as well as your Customers