One size doesn't fit all 0/2

Increasingly people are being asked to use coaching skills when managing their workplace relationships. This isn't exclusive to people in management positions, but to just about anyone who works with others. It's not enough to tell people what you want them to do and expect they'll do it, you need to be able to understand what it takes to get the best out of each individual. One size doesn't fit all. This is true whether you are a manager or someone working alongside peers - you will probably have to use coaching skills as part of your everyday communication.

• Lecture1.1
  Benefits of these new tools and techniques 30 min
• Lecture1.2
  Why Coaching and Mentoring? 30 min

The Roles of a Coach and Mentor 0/4

• Lecture2.1
  Coaching 30 min
• Lecture2.2
  Facilitation 30 min
• Lecture2.3
  Counselling 30 min
• Lecture2.4
  Networking 30 min

Skills Needed For Effective Coaching and Mentoring 0/4

• Lecture3.1
  Building Relationships- Relationships that provide backbone to a good coaching/mentoring relationship are built on trust and mutual cooperation. 30 min
• Lecture3.2
  Positive and Empowering Attitudes- Wanting the mentee to succeed requires a generous and positive spirit. Success depends on this attitude being present. 30 min
• Lecture3.3
  Building Confidence- Catch people doing things right and praise and acknowledge their actions and achievements 30 min
• Lecture3.4
  Effective Feedback- Giving and receiving feedback is a skill that can make or break the relationship. 30 min

Building Confidence as a Coach or Mentor 0/5

These exercises help with a whole variety of issues:

• Lecture4.1
  Gaining confidence 30 min
• Lecture4.2
  Feeling and behaving as a Coach/Mentor 30 min
• Lecture4.3
  Communicating upwards and downwards 30 min
• Lecture4.4
  Not being manipulated 30 min
• Lecture4.5
  Setting clear boundaries for others 30 min